All Systems Operational

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Keep an eye here for any issue related to Fitabase's operational status. If you are observing odd behavior and it isn't listed on this page, please email us so we can investigate: support@fitabase.com.

Web App ? Operational
Fitbit Syncing ? Operational
API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Subset of Profiles Missing Calorie, Intensity, and MET Data
Resolved - We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact support@fitabase.com with any concerns.
Sep 6, 12:21 PDT
Monitoring - A fix has been implemented by Fitbit and data is flowing again. We are currently monitoring the fix.
Sep 5, 07:57 PDT
Update - We are continuing to work with Fitbit on a resolution to this issue. A related status post has now been issued by Fitbit here, for reference: https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7
Sep 3, 13:41 PDT
Identified - A subset of Fitbit profiles continue to return errors when retrieving data. Currently the datasets affected are minute (and hour) level calories, METs, and intensity, as well as Active Zone Minutes. We are working with our partners at Fitbit to resolve the issue and once normal operations have resumed Fitabase will initiate a re-pull of missing data for affected profiles.
Sep 2, 19:54 PDT
Investigating - A subset of our profiles are not able to capture minute or hour level calories, intensity, or METs for Fitbit users.

We are currently working with Fitbit to resolve this issue.
Aug 30, 13:31 PDT
Delays in Current Fitbit Data
Resolved - We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact support@fitabase.com with any concerns.
Sep 6, 12:21 PDT
Monitoring - A fix has been implemented by Fitbit and data is flowing again. We are currently monitoring the fix.
Sep 5, 07:57 PDT
Investigating - We are working with Fitbit to resolve an issue that is affecting our ability to pull in existing Fitbit data. Expect delays in the current Fitbit data being captured.
Sep 4, 13:47 PDT
Sep 5, 2024
Sep 4, 2024
Sep 3, 2024
Sep 2, 2024
Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Aug 29, 2024

No incidents reported.

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